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Telefon-Anlagen Vergleich « Unified Messaging Service (UMS) « Sprache, Email, SMS, Fax, PIM, Personal, Information, Manager

Unified Messaging Service (UMS)


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Durch Unified Messaging Service (UMS) werden Nachrichten verschiedener Typen (Sprache, Email, SMS, Fax usw.) unter einer gemeinsamen Oberfläche zusammengeführt.

Oft nehmen Personal Information Manager (PIM) wie z. B. Microsoft Outlook diese Rolle ein.

Diese Integration bietet viele Vorteile, neben zentraler Archivierung und Kontaktdatenpflege auch, dass Nachrichten von Heimarbeitsplätzen oder von unterwegs über eine gemeinsame Oberfläche abgefragt werden oder Nachrichten einfach an Mitarbeiter weitergeleitet werden können.

Durch #Computer Telefonie Integration (CTI) können moderne PIMs in Zusammenarbeit mit der Telefonanlage auch direkt Telefongespräche aufbauen, z. B. nach einem Klick auf Kontaktdaten im Anrufprotokoll oder einer Email.

Vergleich der Telefonanlagen

Hier eine Übersicht, welche Anbieter von Telefonanlagen Unified Messaging Service (UMS) bieten:

Anbieter Feature
Alcatel ja
Asterisk/open source ja
Avaya unbekannt
Cisco ja
Clarity ja
Siemens expressions
Swyx ja